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Customer Service Guidelines and PoliciesFAQs
 Customers
 

Guidelines and Policies: Customers

Loan payment processing and status:
How to ensure prompt processing

It is important to remit payments to Mepco on time to ensure they are credited to the account; this also avoids the possibility of late fees or policy cancellation due to delinquent payments.
  
Payments should be submitted with a coupon. Be sure to include the account number on the check.

For information on where to send your payment, go to this page.

Check your loan status 24-7

You can check account information any time using our automated voice response phone system or by accessing your account.
  
You may access your loan status through this site. Enter your account number as the user name and your ZIP Code as the password.